db678's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how db678 collects, uses and protects your information.
1. What Information We Collect
For the purpose of registration and providing services on the db678 platform, we collect the following categories of information:
Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Valid identity document details (for KYC verification)
- Email address
- Mobile number
Financial Information
- bKash / Nagad / Rocket account number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
- IP address and device information
- Browser type and version
- Operating system information
- Cookie and session data
- Login and logout time and date
Usage Information
- Gaming history and preferences
- Betting activity records
- Support chat messages and communication history
- Time spent on the platform and navigation information
2. How We Use Your Information
db678 uses collected information only for lawful and transparent purposes. We never use your information for unauthorised purposes.
| Purpose of Use | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, verifying and securing your account; identity confirmation (KYC). | Performance of Contract |
| Payment Processing | Processing transactions via bKash, Nagad, Rocket and bank transfer. | Performance of Contract |
| Fraud Prevention | Detecting suspicious activity, preventing money laundering (AML) and ensuring platform security. | Legal Obligation |
| Customer Support | Providing 24/7 live chat support and resolving your complaints and questions. | Legitimate Interest |
| Promotional Communications | Informing you by email about bonuses, offers and updates, subject to your consent. | Consent |
| Responsible Gaming | Identifying patterns of excessive play and providing responsible gaming assistance. | Legitimate Interest |
| Platform Improvement | Analysing usage statistics to improve the user experience. | Legitimate Interest |
3. Sharing Information with Third Parties
db678 does not sell your personal information. However, in certain circumstances it may be shared with trusted third parties in order to provide services.
Payment Providers
The minimum information necessary to process bKash (bKash), Nagad, Rocket and bank transfers is shared with the relevant payment provider. This information is used solely for the purpose of completing transactions.
Game Providers
Our game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft and Spribe, may receive limited user information to operate their services. This information is processed in accordance with the terms of their gaming licences.
Legal Authorities
Where required by legal obligation, such as a court order, government directive or money laundering investigation, we may be required to provide necessary information to the relevant authority. In such circumstances we will endeavour to notify the user as far in advance as possible.
Technology Service Providers
We use trusted third-party technology services for platform security, hosting and analytics. These service providers operate under our data protection agreements and may not use your information for their own purposes.
4. Cookies and Tracking Technologies
The db678 platform uses cookies and similar technologies to improve your experience.
Essential Cookies
These cookies are essential for the core functionality of the platform. They are required to maintain login sessions, carry out security checks and manage your account. Disabling these cookies will prevent the platform from working correctly.
Functional Cookies
These cookies are used to remember your language preference, display settings and personalised experience. They allow the same settings to be applied on each of your visits.
Analytics Cookies
We use analytics cookies to analyse platform usage statistics. This information is collected in aggregated form and does not identify any specific individual.
Cookie Management
You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the platform.
5. Data Security Measures
db678 applies industry-standard technologies and processes to protect your personal information.
SSL Encryption
Our platform uses 256-bit SSL (Secure Socket Layer) encryption. This means that all information transmitted between your browser and our servers is encrypted and cannot be read by any third party. You can confirm that your connection is secure by looking for the padlock icon in your browser's URL bar.
Access Controls
Access to your information is restricted to authorised db678 staff who need it to provide services. Every staff member is bound by a data confidentiality agreement and receives regular security training.
Two-Factor Authentication
We provide Two-Factor Authentication (2FA) to protect your account. When enabled, logging in requires both your password and a one-time OTP sent to your mobile number.
Security Monitoring
Our security team monitors systems on a 24/7 basis. If an unusual login, suspicious transaction or security threat is detected, immediate action is taken and you are notified by email or live chat.
6. Data Retention Period
We retain your information only for as long as necessary. The retention periods for different types of information are set out below:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account and Identity Information | 5 years after account closure | Legal obligation and dispute resolution |
| Financial Transaction Records | Minimum 5 years | AML regulations and audit requirements |
| KYC Documents | 5 years after account closure | Regulatory obligation |
| Gaming History | 2 years after account closure | Responsible gaming monitoring |
| Support Communications | 2 years after last contact | Service quality improvement and dispute resolution |
| Cookie and Analytics Data | Up to 13 months | User experience analysis |
7. Your Rights and Controls
As a db678 user, you have the following rights over your own personal information:
Right to Access
You can contact support at any time to receive a copy of the information we hold about you.
Right to Rectification
If any of your information is incorrect, you may request a correction. We will make the necessary correction as quickly as possible.
Right to Erasure
You may request the deletion of information that falls outside our legal obligations. Information is deleted once the applicable period after account closure has passed.
Right to Data Portability
We can provide your information to you in a readable format so that you may use it elsewhere if you wish.
Right to Object
You may withdraw your consent to promotional communications at any time. Please contact us via the support email or live chat.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, although this may temporarily suspend some services.
8. Protection of Minors
The db678 platform is intended for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
Through an age verification process at the time of registration, we ensure that every user is at least 21 years old. If we receive information indicating that a user is under the age of 21, we will immediately close that account and delete the collected data.
To learn more about responsible gaming, please visit our Responsible Gaming page.
9. Changes to the Privacy Policy
Notification of Changes
db678 reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will send a notification to your registered email address and the "Last Updated" date at the top of this page will be revised.
Continued Use After Changes
Continued use of the platform after a privacy policy update will be considered your acceptance of the new policy. If you do not agree with the new policy, please contact support and request that your account be closed.
10. Contact Us
If you have any questions, concerns, or requests to access information regarding this privacy policy, please contact us through any of the following channels.
Privacy Contact
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Live Chat Support 24/7 support available in Bengali
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Email Address [email protected]
If you send a request to access or delete your data, we will get back to you within 30 business days.
Related Policies
Please also read the following policies to fully understand our services: